Standard operating procedure for micro, small and medium-sized enterprises (SME) conditional fee exemptions
To describe the procedure for processing conditional fee exemptions for micro-, small- and medium-sized enterprises (SMEs) pursuant to article 6 of Regulation (EC) No 2049/2005 laying down rules regarding the payment of fees to, and the receipt of administrative assistance from the Agency by micro, small and medium-sized enterprises (SMEs).
English (EN) (221.74 KB - PDF)
Standard operating procedure for identification of vendor late payments and processing of accrued default interest
This SOP applies to the financial actors involved in the procedure of identification and processing of late payments. This SOP does not describe handling of payments within the deadline of time limits (30 days).
English (EN) (196.38 KB - PDF)
Standard operating procedure for recovery of amounts wrongly paid, off-setting of amounts wrongly paid - expenditure operations
English (EN) (148.74 KB - PDF)
Standard operating procedure for amendment, cancellation or waiver of amounts receivable - revenue operations
English (EN) (185.76 KB - PDF)
Standard operating procedure for processing of requests for fee reduction falling under paragraph 1 of Article 9 of Council Regulation (EC) No 297/95
English (EN) (206.64 KB - PDF)