Complaints

The European Medicines Agency (EMA) is obliged to acknowledge complaints within two weeks and to respond to complaints within two months. However, the Agency is not obliged to acknowledge complaints that are abusive, excessive in number, repetitive or of pointless character.

If you would like to make a complaint about any aspect of the Agency's work, please write to:

Executive Director
European Medicines Agency
PO Box 71010
1008 BA Amsterdam
The Netherlands

To make a complaint by email, use our online form to Send a question to the EMA.

European Ombudsman

If you are not satisfied with your response from the Agency, you may lodge a complaint with the European Ombudsman:

European Ombudsman

1 Avenue du Président Robert Schuman

CS 30403

67001 Strasbourg Cedex

FRANCE

Website: http://www.ombudsman.europa.eu

Any complaint lodged with the Ombudsman must be preceded by the appropriate administrative approaches to the institutions and bodies concerned.

Appeals on recruitment decisions

Candidates who wish to appeal on decisions made during recruitment procedures should write to the chairman of the selection committee within 20 days of the postmark on the letter of notification.

If a candidate considers that he or she has been adversely affected by a recruitment decision, he or she can:

• lodge a complaint with the Executive Director within three months;
• submit a judicial appeal with the European Union Civil Service Tribunal;
• complain to the European Ombudsman.

For more details on how to complain on recruitment decisions, see:

• Careers at European Medicines Agency (EMA) - Guidance on selection and recruitment